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National Crisis Hotline:  1-800-273-8255 (press 1 for veterans)

National Domestic Violence Hotline:  1-800-799-7233

National Call Center for Homeless Veterans:  1-877-424-3838


Replacing Personal Records

There are certain personal records you must have to rent a place to live, apply for employment, open a bank account, or request assistance from government agencies and community-based organizations. The following are personal records you will need:

Birth Certificate – You will need to contact the appropriate state government office in your state of birth. The Center for Disease Control’s National Center for Health Statistics website provides addresses and information about obtaining birth certificates. There is often a cost associated with ordering a copy of a birth certificate. Check with your local drop-in center or other local programs to see if they provide assistance with obtaining birth certificates.

Photo ID – Contact the Homeless Veteran Program Coordinator at your nearest VA medical center for information on how to obtain a VA photo ID; call 1-877-222-8387 to find the medical center nearest you. Each state’s Department of Motor Vehicles provides photo ID services for a fee. Check the phone book blue pages for your local number.

Social Security Card – Apply at the nearest Social Security Office (check the phone book blue pages under "U.S. Government, Social Security Administration," or call 1-800-772-1213). Because of tightened security at some federal buildings, you should check with your local office to see if there are special application procedures to follow. You may also apply for a replacement card online.

DD 214 – Homeless veterans are entitled to one copy of their service and medical records free of charge. Send requests to the National Personnel Records Center, Military Personnel Records, 9700 Page Avenue, St. Louis, MO 63132-5100.  Homeless veterans may fax a request for records to 314-801-9195 through their DVOP/LVER or case manager. Be sure to write “Homeless veteran case” clearly on the form.

The National Archives and Records Administration stores military personnel files.

State Offices of Veterans Affairs often have military records of veterans who are state residents. For your state's contact information



All acceptable documents presented for verification or proof must be valid (current and not expired).

Written Signature

Proof of Date of Birth

Social Security Number


Two Documents Required

Canceled Check (w/in 90 days)

CDTP Certification Form

Court Order

Credit Card- Major Brand *

Driver Education Certificate (BlueSlip)

Government Drivers License

Government ID Card

Drivers License - current

Identification Card - current

Medicare Card

-with suffix A, J, H, M or T

Military Drivers License - U.S.

Military Identification Card - U.S.

Military Service Record - DD214

Mortgage or Installment Loan Document

Out Of State Drivers License - current

Out Of State ID Card - current

Passport - Valid US or Foreign

Social Security Card

U.S. Citizenship and Immigration

Services (USCIS) forms:

- I-551 (Alien Registration Card)

- I-766 (Employment Authorization Card)

- I-94 (Arrival/Departure Record) with

Valid Passport

Adoption Records

Birth Certificate ***

Court Order - Change of Birth Date

Official Grade/High School Transcript

Illinois Drivers License - current

Illinois Identification Card - current

Military Drivers License - US

Military Identification Card- US

Military Service Record DD214

Naturalization Certificate

Passport- Valid with complete Date

of Birth

Social Security Award Letter (Primary

Beneficiary Only)

U.S. Citizenship and Immigration

Services (USCIS) forms:

- I-551 (Alien Registration Card)

- I-571 (Refugee Travel Document)

- I-766 (Employment Authorization Card)

- I-797A (Notice of Action Status Change)

- I-94 (Arrival/Departure Record) with

Valid Passport

U.S. Passport Card- Valid with complete Date of Birth

U.S. Visa

Drivers License Record

Identification Record

Military Drivers License - US

Military Identification Card - US

Military Service Record - DD214

Social Security Award Letter

(Primary Beneficiary Only)

Social Security Card - issued by

Social Security Administration

















Note: Documents must contain the

applicant's name and full SS#.

If using an IL DL or ID record the

SS# must have been previously

Verified by the SSA

Affidavit - Certificate of Residency

Credit Card issued by Experian, Equifax or Trans Union dated within 12 month's of application  Deed/Title, Mortgage, Rental/ Lease agreement

Insurance Policy (Homeowner's or Renter's) Medical claim or statement of benefits from private insurance company or public (government) agency, dated within 90 days of application Official mail received from a State, County, City or Village or a Federal Identification Card - Government agency that includes first and last name of applicant and complete current address. This may include, but is not limited to:

- Homestead Exemption Receipt

- Illinois FOID card

- Jury Duty Notice issued within 90 days of application

- Selective Service Card

- Social Security Annual Statement

Out Of State Drivers License - Social Security Disability Insurance SSDI) statement

- Supplemental Security Income (SSI) benefits statement

- Voter Registration Card

Pension or Retirement Statement

Phone Book, produced by a phone book publisher Tuition invoice or other official mail from college or university dated within the 12 months prior to application Vehicle Registration Card Utility Bill - Electric, water, refuse, telephone (land or cell), cable or gas, issued within 90 days of application Documents listed in Groups A, B or C, that contain the full residence address may also be used for Group D (Residency)

Note: Documents must contain the applicant's full residence address.

After review of all identification presented, Secretary of State management has the right to accept or refuse any document.

Note: For a name change, the identification must be a document that provides a link to the established DL/ID file.

Group I: Acceptable Major Brand Credit Cards are (American Express, Diners Club, Discover, Master Card & Visa)

Group II: Documents must contain the applicant's full name and complete date of birth and must be verifiable. To be verifiable, it must be possible to contact the regulatory authority to confirm the authenticity of the document.

Group III: Original or certified by a Board of Health or Bureau of Vital Statistics within the U.S. or by the U.S. State Department, U.S. territories or Canada. A certified copy produced by the issuing jurisdiction which has an embossed seal or an original stamped impression.

Foreign passports and foreign birth certificates are accepted as "proof" if accompanied by any other item listed in Group II.

Group IV: Only 1 document is required for applicants under the age of 5 years old applying for an identification card or anyone applying for a no-fee identification card presenting a "Homeless Status Certification"

Bond Receipt or Bond Card

Business Cards                       

Check Cashing Cards

Club or Fraternal Membership Cards

College or University Identification Cards 

Commercially produced (non‐State/unofficial)

Fishing License

HFS (Healthcare and Family Services)        

Handwritten ID or Employment Cards

Hunting License


 Instruction Permit/Receipts

Insurance and/or Bail Bond Cards

Library Card

Personal Mail

Temporary Drivers License

 ID Cards Traffic Citation (Arrest Ticket)

Video Club Membership Cards

Cards Wallet ID's

Unlicensed Financial Institution Loan Papers

Not all states follow these guidelines: contact your local veteran employment representative/ or state offical.

FAQ about Homeless Veterans

Who are homeless veterans?

The U.S. Department of Veterans Affairs (VA) states the nation’s homeless veterans are predominantly male, with roughly five percent being female. The majority of them are single; come from urban areas; and suffer from mental illness, alcohol and/or substance abuse, or co-occurring disorders. About one-third of the adult homeless population are veterans.

America’s homeless veterans have served in World War II, the Korean War, Cold War, Vietnam War, Grenada, Panama, Lebanon, Afghanistan and Iraq (OEF/OIF), and the military’s anti-drug cultivation efforts in South America. Nearly half of homeless veterans served during the Vietnam era. Two-thirds served our country for at least three years, and one-third were stationed in a war zone.

Roughly 56 percent of all homeless veterans are African American or Hispanic, despite only accounting for 12.8 percent and 15.4 percent of the U.S. population respectively.

About 1.5 million other veterans, meanwhile, are considered at risk of homelessness due to poverty, lack of support networks, and dismal living conditions in overcrowded or substandard housing.

How many homeless veterans are there?

Although flawless counts are impossible to come by – the transient nature of homeless populations presents a major difficulty – VA estimates that 107,000 veterans are homeless on any given night. Over the course of a year, approximately twice that many experience homelessness. Only eight percent of the general population can claim veteran status, but nearly one-fifth of the homeless population are veterans.

Why are veterans homeless?

In addition to the complex set of factors influencing all homelessness – extreme shortage of affordable housing, livable income and access to health care – a large number of displaced and at-risk veterans live with lingering effects of post-traumatic stress disorder (PTSD) and substance abuse, which are compounded by a lack of family and social support networks.

A top priority for homeless veterans is secure, safe, clean housing that offers a supportive environment free of drugs and alcohol.

Although “most homeless people are single, unaffiliated men… most housing money in existing federal homelessness programs, in contrast, is devoted to helping homeless families or homeless women with dependant children,” as is stated in the study “Is Homelessness a Housing Problem?” (Understanding Homelessness: New Policy and Research Perspectives, Fannie Mae Foundation, 1997).

Doesn’t VA take care of homeless veterans?

To a certain extent, yes. VA’s specialized homeless programs served more than 92,000 veterans in 2009, which is highly commendable. This still leaves well over 100,000 more veterans, however, who experience homelessness annually and must seek assistance from local government agencies and community- and faith-based service organizations. In its November 2007 "Vital Mission" report, the National Alliance to End Homelessness estimated that up to about half a million veterans have characteristics that put them in danger of homelessness. These veterans may require supportive services outside the scope of most VA homeless programs.

Since 1987, VA’s programs for homeless veterans have emphasized collaboration with such community service providers to help expand services to more veterans in crisis. These partnerships are credited with reducing the number of homeless veterans by more than half over the past six years. More information about VA homeless programs and initiatives can be found here.

What services do veterans need?

Veterans need a coordinated effort that provides secure housing, nutritional meals, basic physical health care, substance abuse care and aftercare, mental health counseling, personal development and empowerment. Additionally, veterans need job assessment, training and placement assistance.

NCHV strongly believes that all programs to assist homeless veterans must focus on helping them obtain and sustain employment.

What seems to work best?

The most effective programs for homeless and at-risk veterans are community-based, nonprofit, “veterans helping veterans” groups. Programs that seem to work best feature transitional housing with the camaraderie of living in structured, substance-free environments with fellow veterans who are succeeding at bettering themselves.

Government money, while important, is currently limited, and available services are often at capacity. It is critical, therefore, that community groups reach out to help provide the support, resources and opportunities most Americans take for granted: housing, employment and health care. Veterans who participate in collaborative programs are afforded more services and have higher chances of becoming tax-paying, productive citizens again.

What can I do?

Determine the need in your community. Visit with homeless veteran providers. Contact your mayor’s office for a list of providers, or search the NCHV database.

Involve others. If you are not already part of an organization, align yourself with a few other people who are interested in attacking this issue.

Participate in local homeless coalitions. Chances are, there is one in your community. If not, this could be the time to bring people together around this critical need.

Make a donation to your local homeless veteran provider.

Contact your elected officials. Discuss what is being done in your community for homeless veterans.

Homeless Veterans Facts


What is the definition of homeless?

The United States Code contains the official federal definition of homelessness, which is commonly used because it controls federal funding streams. In Title 42, Chapter 119, Subchapter 1, "homeless" is defined as:

§11302. General definition of homeless individual
(a) In general

For purposes of this chapter, the term "homeless" or "homeless individual or homeless person" includes––

1. an individual who lacks a fixed, regular, and adequate nighttime residence; and

2. an individual who has a primary nighttime residence that is––

    A. a supervised publicly or privately operated shelter designed to provide 
    temporary living accommodations (including welfare hotels, congregate shelters, and 
    transitional housing for the mentally ill); 
    B. an institution that provides a temporary residence for individuals intended to be
    institutionalized; or 
    C. a public or private place not designed for, or ordinarily used as, a regular sleeping
    accommodation for human beings."

Who is a veteran?

In general, most organizations use the U.S. Department of Veterans Affairs (VA) eligibility criteria to determine which veterans can access services. Eligibility for VA benefits is based upon discharge from active military service under other than dishonorable conditions. Benefits vary according to factors connected with the type and length of military service. To see details of eligibility criteria for VA compensation and benefits, view the current benefits manual here.

Demographics of homeless veterans

"The Forgotten Americans-Homelessness: Programs and the People They Serve" – released Dec. 8, 1999, by the U.S. Interagency Council on the Homeless (USICH) – is the National Survey of Homeless Assistance Providers and Clients (NSHAPC), which was completed in 1996 and updated three years later. You can download the NSHAPC reports at www.huduser.org.

Veteran-specific highlights from the USICH report include:

23% of the homeless population are veterans
33% of the male homeless population are veterans
47% served Vietnam-era
17% served post-Vietnam
15% served pre-Vietnam
67% served three or more years
33% were stationed in war zone
25% have used VA homeless services
85% completed high school/GED, compared to 56% of non-veterans
89% received an honorable discharge
79% reside in central cities
16% reside in suburban areas
5% reside in rural areas
76% experience alcohol, drug or mental health problems
46% are white males, compared to 34% of non-veterans
46% are age 45 or older, compared to 20% non-veterans

Service needs cited include:

45% need help finding a job
37% need help finding housing

How many homeless veterans are there?

Accurate numbers community-by-community are not available. Some communities do annual counts; others do an estimate based on a variety of factors. Contact the closest VA medical center's homeless coordinator, the office of your mayor, or another presiding official to get local information.

A regional breakdown of numbers of homeless veterans, using data from VA's 2009 CHALENG (Community Homelessness Assessment, Local Education and Networking Groups) report – which contains the most widely cited estimate of the number of homeless veterans – can be found here.

Incarcerated Veterans

In May 2007, the Bureau of Justice Statistics released a special report on incarcerated veterans. The following are highlights of the report, “Veterans in State and Federal Prison, 2004,” which assessed data based on personal interviews conducted in 2004:

Numbers and profiles

There were an estimated 140,000 veterans held in state and federal prisons. State prisons held 127,500 of these veterans, and federal prisons held 12,500.

Male veterans were half as likely as other men to be held in prison (630 prisoners per 100,000 veterans, compared to 1,390 prisoners per 100,000 non-veteran U.S. residents). This gap had been increasing since the 1980s.

Veterans in both state and federal prison were almost exclusively male (99 percent).

The median age (45) of veterans in state prison was 12 years older than that of non-veterans (33). Non-veteran inmates (55 percent) were nearly four times more likely than veterans (14 percent) to be under the age of 35.

Veterans were much better educated than other prisoners. Nearly all veterans in state prison (91 percent) reported at least a high school diploma or GED, while an estimated 40 percent of non-veterans lacked either.

Military backgrounds

The U.S. Army accounted for 46 percent of veterans living in the United States but 56 percent of veterans in state prison.

In 2004, the percentage of state prisoners who reported prior military service in the U.S. Armed Forces (10 percent) was half of the level reported in 1986 (20 percent).

Most state prison veterans (54 percent) reported service during a wartime era, while 20 percent saw combat duty. In federal prison two-thirds of veterans had served during wartime, and a quarter had seen combat.

Six in 10 incarcerated veterans received an honorable discharge.

Mental health

Veteran status was unrelated to inmate reports of mental health problems.

Combat service was not related to prevalence of recent mental health problems. Just over half of both combat and non-combat veterans reported any history of mental health problems.

Veterans were less likely than non-veteran prisoners to have used drugs. Forty-two percent of veterans used drugs in the month before their offense compared to 58 percent of non-veterans.

No relationship between veteran status and alcohol dependence or abuse was found.

Convictions and sentencing

Veterans had shorter criminal histories than non-veterans in state prison.

Veterans reported longer average sentences than non-veterans, regardless of offense type.

Over half of veterans (57 percent) were serving time for violent offenses, compared to 47 percent of non-veterans.

Nearly one in four veterans in state prison were sex offenders, compared to one in 10 non-veterans.

Veterans were more likely than other violent offenders in state prison to have victimized females and minors.

More than a third of veterans in state prison had maximum sentences of at least 20 years, life or death.